FAQ

Thank you for looking over our policies. It is important to us that you are happy with our transaction and that you love your pot as much as we did making it.

SHIPPING
We are very conservative packers. You can be assured we have packed your order as carefully as possible. Included in your shipping charge is a handling fee for packing materials and labor. Your order will be shipped out within 7 - 10 business days via UPS to a physical address or USPS to a Post Office Box (prices may vary). Do let us know if you need your pots sooner. A $25 fee will be charged if a package is returned due to an incorrect address, so please make sure you have entered the exact address including St, Ave, Rd, Blvd, Lane, N, S, W, E, Apt#, etc.
* We ship via the postal service to Canada. * International Customers please contact us directly to inquire about rates.

EXCHANGES & RETURNS
We do not accept returns. Shipping charges are nonrefundable. If the product has a material defect then it can be exchanged for another of equal value + shipping charges. But if the product has been used or damaged due to improper care (see care instructions below), then there will be no exchange. Common sense applies.

CARE & USE OF YOUR FLAMEWARE POTS
Please read the care and use instructions enclosed with your pot. Our flameware pots are dishwasher & microwave safe. They clean beautifully with 10 minutes of soaking. Feel free to use any scrub pads, they will not scratch the surface of your pot. You can use metal utensils and carve with a knife directly on the pot. Please be mindful that your pot is made of clay and needs to be handled appropriately. Robbie Lobell and Maryon Attwood are not held responsible for user damage.

The surface of your pot naturally changes with use and over time. This is a natural part of the maturation process, creating a rich patina & history of use. If you wish, a bit of vegetable oil rubbed into the surface after cleaning will rid the surface of “discoloration.” Pots may be used in the oven, under the broiler, on the grill and stovetop all depending on the shape & structure. The pots may easily be transferred from the refrigerator or freezer to a hot cooking environment and back again.

TERMS & CONDITIONS
By purchasing, you agree to hold Robbie Lobell and Maryon Attwood harmless from any loss, damage, or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All products on this website are provided “as is” and without warranties of any kind, whether expressed or implied. We reserve the right to update these policies at any time.